When something goes wrong, your people need help fast — and they need to talk to someone who understands. Our UK-based service desk delivers friendly, expert support over the phone, by email and through our self-service portal.
Whether it's a forgotten password, a broken printer or a critical server outage, we triage, prioritise and resolve — with full visibility through our customer portal.
Live phone support during business hours plus email and ticket portal 24/7.
Most issues fixed in minutes via secure remote-control sessions.
UK-wide engineers on call when issues can't be fixed remotely.
Smooth on-/off-boarding with provisioning, security and equipment handled.
From print queues to scanners and meeting-room kit — we keep the office working.
Tickets, knowledge base and password resets — empowering your users 24/7.
Clear, contractual SLAs with public dashboards — so you always know the service you're getting.
Business-down incidents responded to within 15 minutes, 24/7.
Significant impact issues responded to within 30 minutes in business hours.
Day-to-day requests acknowledged within two business hours.
Monthly SLA reporting plus quarterly service reviews.
Speak with a senior consultant for a free, no-obligation review of your current environment.